As a Customer Care Executive, you are responsible for our customer's experience with our brand. You will be the point of contact, as well as the medium through which we build relationships with our awesome customers. Your responsibilities will be the following:
· Communicating with clients and customers about their experiences with the Hello Green brand, and its offerings.
· Providing friendly advice on purchasing products or services, and assisting customers who are facing issues.
· Taking extra care of customer dietary requests, and preparation instructions and forwarding them the relevant team.
· Listening to customer or client complaints or concerns and working to resolve their issues.
· Answering client or customer questions about the offerings, and forwarding leads and feedback to the relevant team.
· Capturing customer feedback and addressing complaints in a positive way, forwarding the feedback to the relevant team.
· Taking sales leads or inquiries and capturing all customer data to assist in closing sales.
· Preparing feedback reports and assisting the Head of Customer Success to improve our customer success rating.
· Constantly promoting the brand, and being a brand champion.
· Keeping up to date with the latest trends, and customer's brand perception.
· Required Experience, Skills and Qualifications
1 Lac 75 Thousand To 2 Lac 50 Thousand P.A.
ITES / BPO / KPO / LPO / Customer Service / Operations